FAQs
Q: How do I know if my order was successful?
A: Once your order is placed, you’ll receive an order confirmation email sent to your registered email address. If you don’t see it, please check your spam or junk folder. If you still need assistance, feel free to contact us.
Q: Can I make changes to my order after placing it?
A: Yes, you can make changes if your order hasn’t been shipped or production hasn’t started (for custom items). Please reach out to us within 24 hours of placing your order to make any adjustments.
Q: Do you offer discounts for bulk orders?
A: Yes, we do! If you’re interested in bulk orders, please contact us with the details of your order, including style numbers and quantities, to receive a personalized price quote.
Q: Can I cancel the order I placed?
A: We understand that plans can change, and we’re here to help! Below is our updated cancellation policy to make things simple and fair for everyone:
Non-Custom and Non-Personalized Items
- Full Refund: If you request a cancellation within 4 hours of placing your order, you’ll receive a full refund.
- No Cancellation: After 4 hours, cancellations are no longer possible as the order will be prepared for processing or shipping.
Custom or Personalized Items
- Full Refund: If you cancel within 4 hours of placing your order, you’ll receive a full refund.
- 20% Cancellation Fee: For cancellations requested after 4 hours, a 20% fee will be deducted from the refund amount. This fee helps cover material, design, and production costs already incurred.
How to Cancel Your Order
To cancel your order, please contact us via email at contact@dressmypaws.com with your order details. We’ll process your request as quickly as possible.
Q: What is your return policy? Do you offer exchanges?
A: If you’re not satisfied with your purchase, you can return the item within 14 days of delivery for a refund of the item price. Please note:
- Shipping fees are non-refundable.
- The item must be in its original condition, with all tags attached, and returned in the original packaging.
- Items that have been used, altered, or worn are not eligible for return.
- Custom-made or personalized items (e.g., specific colors, sizes, or designs) cannot be returned or refunded.
We currently do not offer exchanges.
For more details, click HERE.
Q: How long does it take to ship my item?
A: Most orders are processed and shipped within 2 to 4 business days. For custom-made or personalized items, production time can take 25 to 40 business days. Please refer to the product page for specific details.
Q: What is the estimated delivery time?
A: Delivery time depends on the shipping method you select:
- Standard Shipping: Takes 10 to 20 business days (about 2 to 4 weeks).
- Expedited Shipping: Takes 4 to 9 business days.
Please note that delivery times do not include processing or production time. Delays may occur due to customs inspections, local postal services, peak seasons, or extreme weather. Standard delivery to some regions (e.g., Brazil or certain South American countries) can take 1 to 3 months due to customs checks.
Q: Do you offer expedited shipping?
A: Yes, we offer expedited shipping, which you can select at checkout. Delivery time for expedited shipping is typically 4 to 9 business days, depending on your location. For time-sensitive orders, we recommend contacting us to confirm availability.
Q: Will I receive a tracking number for my package?
A: Yes! Once your order ships, we’ll send you a shipping confirmation email with your tracking number so you can monitor your package.
Q: What happens if I provided an incorrect shipping address?
A: If your package is returned due to an incorrect address, we will arrange for it to be resent to the correct address. However, you will be responsible for any additional shipping costs.
Q: What payment methods do you accept?
A: We accept payments via PayPal and major credit cards.
Q: Do I need to create a PayPal account if I don’t have one?
A: No, you don’t need to create a PayPal account. You can place your order as a guest and simply enter your credit card information on PayPal’s secure checkout page. Alternatively, you can sign up for a PayPal account for a more convenient shopping experience.
Q: Do I have to pay import taxes? If so, how much are they?
A: Shipping fees do not include duties and taxes. Customers are responsible for any applicable import duties and taxes charged by their country’s customs office.
Please note:
- We are unable to provide an exact estimate for these charges as they vary by country.
- Packages cannot be returned due to non-payment of customs duties and taxes.
Q: How do I determine my size?
A: To find the right size for your furry friend, follow these steps:
- Neck: Measure around the base of your dog’s neck, where a collar would naturally sit.
- Chest: Measure the widest part of your dog’s chest, just behind the front legs.
- Length: Measure from the base of the neck to the base of the tail.
You can find a detailed size guide on each product page.
Q: Are all items available in stock?
A: Occasionally, some products may be temporarily out of stock. If an item is unavailable, it will be indicated during checkout. For multiple-item orders, your products may arrive in separate shipments. If you notice a missing item, please refer to your invoice or contact us.
Q: Are out-of-stock items restocked?
A: Yes, popular items are often restocked. Keep an eye on our website or subscribe to our newsletter for updates.
Q: How do I wash my pet’s clothes without damaging them?
A:
- Everyday Wear: Hand wash or machine wash on a gentle cycle with cold water. Avoid bleach.
- Raincoats: Wipe with a damp cloth or hand wash. Avoid machine washing.
- Sweaters: Hand wash to maintain shape and quality.
Q: My product is defective. What should I do?
A: We apologize for the inconvenience! Please contact us with your order number and a photo of the defective item. We’ll resolve the issue promptly.